FAQs

We deliver from Monday to Friday, from 3 to 5 days from the receipt of the order. You can track your order. Make sure to order in advance of the day of your event as each restaurant has its own kit preparation time.
We ship to the entire peninsula. At the moment we do not reach the Balearic Islands, the Canary Islands, Ceuta and Melilla since we cannot offer the shipping price we want. We will continue working to reach all of Spain without exceptions.
An order will be refunded when there is an error in it or if the conditions in which it arrives are not correct. In the event that you are not satisfied with something related to your order. Contact us through orders@homieskits.com within 24 hours of receipt. If it is related to the ingredients or the status of your order, our customer service team will review the situation and at their discretion provide a solution according to what happened. The team can request photographs of what happened so that it is easier for us to report it to our quality team and the carrier in charge.
Once you have placed your order, you can change the delivery day or cancel it. In the section of your account you can make these modifications until 10:00 p.m. the day before your delivery. Regarding the cancellation, it will be refunded to your bank account.
You don’t need to know how to cook! The kits come already cooked from the restaurant. It is only necessary to heat the vacuum bags in a water bath or in the oven. Each kit includes the step by step so that the recipes are perfect.
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You can contact our customer service through the form provided on the web or by writing to hola@homieskits.com or by calling 622810365
Deliveries are made on Tuesdays and Fridays. In orders within the M-30, you will receive it from 3:00 p.m. to 6:00 p.m. In the rest of the peninsula, before 1:30 p.m. This will be the process your order will go through:
  1. You will receive an SMS on the same delivery day that you have chosen to notify you of the approximate time of arrival of your order.
  2. Delivery call about 10 minutes approx. before delivery
  3. Delivery of the order If finally you cannot receive the order, please notify orders@homieskits.com or call 622810365
Yes! And we would love for you to! All the packaging we use is recyclable. In case you have any questions, we tell you how you can do it:
  • Cardboard box: Recycle it in the blue container.
  • Empty bags: To the yellow container!
  • Paper bags: As long as they are not stained, you can recycle them in the blue container.
It depends on the recipe. A pot is enough to heat the vacuum bags in a water bath or a microwave. In addition to this, some recipes will require the use of the oven or frying pan.
You can keep the kits refrigerated for a maximum of 3 days after receiving the order.
Both our internal transport service and with SEUR we use refrigerated vehicles to ensure that the cold chain is not broken at any time.
It is not necessary, if you will not be available to receive your order, you can tell us if you want us to deliver it to another person, either a neighbor or someone you trust. Be sure to include this in your shipping notes and we’ll make sure to follow your instructions. You can change the shipping address of your order from your account, as many times as you need. Just keep in mind that any changes must be made before 6:00 p.m. the day before the delivery date of your order.
Applying your discount code is very simple, after having chosen your kits, when entering your payment information, you will see a space where it says “Do you have a discount code?: enter it here”. Please note that some coupons have specific expiration dates or are valid only for first orders. Always make sure to check the rules of the promotion before trying to apply it, you will usually find them within the same email in which the code was sent. If you have any questions, contact our customer service team at hola@homieskits.com, we will gladly assist you.
You can use any credit or debit card as a form of payment, as well as HomiesKits gift cards. We are working to implement new methods such as PayPal or ApplePay, Restaurant Tickets, Gourmet Check and Restaurant pass. We hope to offer you these options soon.
Surprise by giving away a meal kit from your favorite restaurant to any part of the peninsula! Tell us the delivery address where you want to give a gift. You will be able to write a personalized message through the notes in the order.